Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with applicable legal obligations in this matter. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication related to this Privacy Policy, please contact us through the means provided on our website.

2. Collection and processing of personal data

Given the multiple physical and digital means through which you can contact us, we may collect personal data in different ways and for different purposes.

• Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms or messaging and call communication platforms, your data is stored only so that we can respond to contact requests, to respond to orders and, eventually, to monitor the quality of customer service.

• When browsing our website, and as is common practice when browsing the internet, we may collect anonymous data that identifies your IP address, your internet browser, pages visited, and other preferences, through the use of cookies. Cookies are small files downloaded to your device that allow for measurements, settings, and additional functionalities. Their use is optional, but some features may stop working.

• Whenever we process an order, we record your details for accurate billing and delivery.

• If we use analytical measurement platforms, online advertising, email marketing, or other platforms for communication and interaction with customers, we may collect specific individualized personal data or general and anonymous aggregated data about these interactions, including data on the receipt, reading, and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we rely on external partner entities and companies, which may be in the areas of accounting, IT and software development, marketing or transport, that help us manage the business professionally. These partner entities also have their own privacy policy that complies with data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.) that we may use, also collect and process your data as part of their business models. These entities have their own privacy policies that are independent of ours, are international in scope, and are not managed or controlled by us. You can contact these organizations to learn more about how they manage your data.

With the exception of interactions necessary for the legality, sustainability, and proper functioning of our business, we do not transfer or sell any personally identifiable information to third parties.

3. Consent

Your consent is very important to us. In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are authorizing the processing of your personal data for the identified and selected purposes. You can withdraw your consent at any time.

4. Purpose of data processing

The personal data we collect varies in purpose, depending on the means and method of obtaining it. In general, your data will be processed for one of the following purposes:

• Supply or dispatch of orders, goods or services;

• Communication and marketing initiatives;

• Billing for products or services purchased;

• Statistical and technical analysis aimed at improving service delivery;

• Clarification of doubts, budgeting, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.

Regarding cookies, they may serve the following purposes, processing, and settings:

• Account-related cookies: If you create an account with us, we will use cookies to manage the signup process and general administration. These cookies will usually be deleted when you log out, but in some cases they may remain to remember your site preferences.

• Login-related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or deleted when you log out to ensure that you can only access restricted features and areas when you are logged in.

• Website preference cookies: To provide you with the best experience on the site, we offer this feature to set and remember your choices about how the site works when you use it, and so that this information can be retrieved whenever you interact with a page or feature.

• Form-related cookies: When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

• Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.

• Cookies related to surveys: We may conduct surveys and questionnaires to collect interesting information, provide useful tools, or to understand our website users more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after you change pages.

5. Data retention and security

The personal data of customers and other users is kept for the period of time necessary to achieve the purposes for which it was collected, and for the period of time necessary to comply with tax, legal and judicial obligations, in accordance with the law. When it ceases to fulfill its purpose, it will be permanently deleted or, alternatively, anonymized, and will no longer be considered personal data, since it can no longer identify a specific person. Although the management of data from computer applications and the transmission of data over the internet do not guarantee total security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures, with the aim of protecting your data in accordance with current general regulations.

6. Customer/User Rights

We guarantee the rights of our clients/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data at any time. To do so, you must request that we exercise these rights through the contact information provided. If you exercise any of these rights, we will review them and respond within 30 days. Please note that changes in data management assumptions may create limitations or restrictions in how we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, through electronic applications and our website. We also emphasize that there are tax obligations related to the management of billing data that cannot be altered or eliminated under Portuguese legislation on organized or corporate accounting.

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time without prior notice. If such changes occur, they will be prominently displayed on the website for the convenience of customers and users.